Frequently Asked Questions - Gas-Xpress, Inc

What services does Gas-Xpress offer?

We provide service and repair for all types of gas fireplace appliances.

How often should my gas fireplace be serviced?

Fireplace manufacturers recommend annual maintenance to ensure proper, safe, and efficient operation of your gas fireplace appliance.

What is included in my service call

We will thoroughly clean your fireplace and glass, affect any necessary repairs ( parts are in addition to service cost ), and perform a complete function and safety test.

What is the experience level/expertise of the technician that will be completing my service?

Your technician Todd is the owner of the company and has been servicing fireplaces for over 20+ years. Not an hourly HVAC employee that will be on the phone with the office trying to fix your fireplace.

How much does a thermopile cost?

The short answer is $85.00 installed.

The real answer is you probably don't need a thermopile. I know, I know, YouTube or Google says you need a thermopile. The thing is, if your fireplace isn't more than 15 years old, it may not even have a thermopile, and even if it does, they are a lot more reliable than Google or YouTube would have you believe. More often than not, a proper service will get the output from your thermopile up to where it should be without the need to replace it. Yes, we have the correct thermopile for your fireplace.

Can you help me figure out what to do with my fireplace?

We are happy to teach our customers best practices of use and maintenance of the fireplace we can provide consultations on how to upgrade your fireplace for better efficiency or to improve the aesthetics of the fireplace.

Fireplaces are major appliances. Knowing your options can save you a lot of time, money, and frustration.

How long does the fireplace service take

An average service call takes about an hour, but there are some variables.

Fireplaces that have not been properly maintained may take longer, and fireplaces that require part replacement may take longer.

Can't I just get a free estimate for the cost of repairing my fireplace?

Sure! It's the price of the service call plus parts.

The reality is the service required to determine what is wrong with your fireplace will very often correct the issue and put it back in operating order. The majority of our service calls don't require parts. Of course, some do. Often, just doing the service and maintenance will restore safe, proper operation. The things we would need to do to determine the problem will often correct the problem, and we simply can't afford to work for free.

If my fireplace requires major parts, would it just be cheaper to replace it?

Gas fireplaces are MAJOR appliances.

Many of them cost several thousands of dollars. Unlike many appliances, fireplaces are often built into the home, requiring extensive work to remove and replace. If someone tells you that you need to replace your gas fireplace.

Get a second opinion. It will normally cost SUBSTANTIALLY more to replace a fireplace than to repair one.

By the way, we just fix them. We don't sell them.

What fireplaces do you work on?

Heatilator, Heat-N-Glo, Hearth and Home Technologies, Superior, Lennox, Majestic Hearth, Vermont Castings, Napoleon, Travis Industries, Quadrafire, Montigo, Mendota, Monessen, FMI, GTI, Enviro, Peterson, Linear Fireplaces and many more.